I've had a series of parcels left in our green garden waste bin (with garden waste in it!) by the local posties. I complained to Royal Mail, it happened again the next week, I complained again, it still happened. I think that postie doesn't do our round now though :) I had a right job trying to get each parcel out of the bin, with my MS-like illness. And it was important to get it out before it got any more damaged by the bin's contents ...
However Yodel are appalling, and the bane of Amazon orders for me. I tried Amazon Prime for a while, but after HDNL (later renamed Yodel) failed to find and deliver to a university address repeatedly, and didn't even try very hard, I complained to Amazon, and also eventually cancelled the Prime membership. For a while Amazon stopped sending us parcels by Yodel - yay! - but they've started again. If it's coming by Yodel I despair. It puts me off ordering from anyone who uses them.
There are several threads on Amazon's customer discussion boards discussing how appalling Yodel are, with terrible tales of lost parcels, parcels thrown over fences, suspected stolen parcels, and so on. Yes all couriers have problems, but Yodel seem to be in a class of their own. Avoid like the plague, and they're not getting any better.
I like Hermes though. They deliver for an online clothing shop I buy from, and the couriers follow instructions to leave parcels (if no answer - there won't be if it's me asleep at home) in the green bunker round the back of our house. They've never left a parcel in a bin, and they've never taken the parcel away undelivered. Maybe we're lucky with the local Hermes staff, but I've been impressed. But Yodel - no!
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However Yodel are appalling, and the bane of Amazon orders for me. I tried Amazon Prime for a while, but after HDNL (later renamed Yodel) failed to find and deliver to a university address repeatedly, and didn't even try very hard, I complained to Amazon, and also eventually cancelled the Prime membership. For a while Amazon stopped sending us parcels by Yodel - yay! - but they've started again. If it's coming by Yodel I despair. It puts me off ordering from anyone who uses them.
There are several threads on Amazon's customer discussion boards discussing how appalling Yodel are, with terrible tales of lost parcels, parcels thrown over fences, suspected stolen parcels, and so on. Yes all couriers have problems, but Yodel seem to be in a class of their own. Avoid like the plague, and they're not getting any better.
I like Hermes though. They deliver for an online clothing shop I buy from, and the couriers follow instructions to leave parcels (if no answer - there won't be if it's me asleep at home) in the green bunker round the back of our house. They've never left a parcel in a bin, and they've never taken the parcel away undelivered. Maybe we're lucky with the local Hermes staff, but I've been impressed. But Yodel - no!