Entries tagged with aldi

Twice now Deliveroo have refused to refund me for items missing from an order. And have offered no explanation.

Since the middle of last year we’ve grown to depend on Deliveroo for our regular grocery deliveries. Most weeks I place an order with Aldi and an order with Morrisons, and between the two, we get much of what we need to feed us for the week.

Our Aldi orders occasionally have missing items, and our Morrisons orders often have missing items. We’ve learned to check everything when it arrives, and mark the missing items on the Deliveroo website for a refund. Which has worked well.

Until the beginning of this month.

The refund process changed on the Deliveroo site. Now one has to upload a photograph of a receipt when one makes a report of a missing item.

Morrisons do not provide a receipt.

A fortnight ago Deliveroo refused a refund for a missing item (an Easter egg at £4.20), and didn’t explain why. I was annoyed, but assumed it was a glitch, and couldn't be bothered to follow it up at the time.

Until it happened again, with today’s order. Deliveroo refused a refund for another missing item (Quorn Bacon at £2.10 for those keeping track at home). Again, they didn’t offer a reason for their refusal. This time I did follow it up.

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A few weeks ago, we tried doing our weekly shop in Aldi. This was an experiment for us; we normally do our main shop at one of the major supermarkets, with perhaps an occasional top-up shop at Aldi or Spar, but we thought it would be interesting to see whether we could get everything that we’d normally buy at Aldi. We didn’t do so badly. The fruit and veg selection was reasonable, and we managed to get much of what we needed. But the real killer for me was the lack of brand-names, and in particular the lack of Heinz ketchup.

Those who know me might have noticed that I have a liking for red sauce, and that my brand of preference is Heinz. I’ve tried others; some are too vinegary or too sweet, and others have an overpowering taste of tomato purée. Some look like a violently-red syrup, and others are too runny, or lack the silky smoothness of Heinz.

The availability of Heinz ketchup is a deal-breaker for me, and for that reason alone I’m afraid we won’t again be doing our weekly shop at Aldi. (I’ll skip over the poor checkout experience, and the mad rush to pack our bags.)

(P.S. Heinz ketchup — like Irn Bru — is best served out of glass bottles. Plastic ketchup bottles look scruffy and dirty; in a glass bottle the red sauce can glisten enticingly. Mmm.)

Screaming at Deliveroo

Red sauce